Terms & Conditions

Welcome to Carpet Cleaning Studio City! These Terms & Conditions outline the rules and regulations for the use of our website and services. By accessing our website or using our services, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our services.

2. Definitions

  • "Company" refers to Carpet Cleaning Studio City.
  • "Services" refers to professional carpet cleaning and related offerings provided by our company.
  • "Customer" refers to any individual or entity that engages with our services.
  • "Website" refers to our online platform located.

3. Services Offered

Carpet Cleaning Studio City provides various professional cleaning services, including but not limited to:

  • Carpet Cleaning
  • Upholstery Cleaning
  • Rug Cleaning
  • Tile & Grout Cleaning
  • Pet Stain & Odor Removal
  • Commercial and Residential Cleaning

We strive to offer the best quality services; however, results may vary depending on factors such as the condition of the carpet, previous treatments, and material composition.

4. Booking and Appointments

4.1 Scheduling Services

Customers can book appointments through our website, phone, or email. Once a booking is made, customers will receive a confirmation via their preferred communication method.

4.2 Cancellation & Rescheduling Policy

  • Cancellations must be made at least 24 hours before the scheduled service.
  • Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
  • Rescheduling requests are subject to availability and must be communicated as soon as possible.

5. Pricing and Payments

5.1 Service Charges

  • Prices are determined based on the type of service, area size, and any additional treatments required.
  • Any special promotions or discounts will be applied at the time of booking.

5.2 Payment Methods

We accept multiple payment methods, including:

  • Credit/Debit Cards
  • Cash
  • Online Payments (where applicable)

5.3 Refund Policy

  • Refunds are only applicable if the service was not provided as agreed.
  • If the customer is dissatisfied with the service, they must notify us within 48 hours for possible re-service or partial refund.

6. Customer Responsibilities

  • Customers must ensure that the cleaning area is accessible and free of obstacles before the scheduled service.
  • Any special requirements or pre-existing damages must be communicated before the cleaning begins.
  • Pets should be secured in a safe area away from the cleaning zone.

7. Limitation of Liability

  • While we take all precautions to ensure quality service, we are not liable for damages caused by pre-existing carpet conditions, improper installation, or undisclosed material sensitivities.
  • We do not guarantee the removal of all stains, as some stains may be permanent.

8. Privacy Policy

Your privacy is important to us. Any personal information collected during service bookings will be used solely for the purpose of providing our services and will not be shared with third parties without consent.

9. Warranties and Guarantees

  • We guarantee that our technicians are trained professionals using industry-standard equipment and cleaning solutions.
  • However, we do not guarantee stain removal or damage restoration if the carpet material does not respond to standard cleaning methods.

10. Termination of Services

We reserve the right to refuse or terminate services if:

  • A customer is found to be abusive or uncooperative.
  • There are unsafe working conditions at the service location.
  • Payment is not received as agreed.

11. Force Majeure

We are not responsible for delays or failures in service due to circumstances beyond our control, including but not limited to natural disasters, strikes, or technical issues.

12. Dispute Resolution

In the event of a dispute, we encourage customers to contact our support team to seek resolution. If an agreement cannot be reached, disputes shall be resolved through mediation or legal action in accordance with local laws.

13. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the state of California.

14. Changes to Terms & Conditions

Carpet Cleaning Studio City reserves the right to update these terms at any time. Customers will be notified of any significant changes via email or through our website.